Goals
It’s easy to build cookie cutter spaces. The theme the Killer Burger owner goes for is unique. Complete with murals, rustic concrete walls. Very well thought out designs with intricate details, outgoing colors, energetic vibe, and atmosphere. 

Price was a factor. The existing contractor had done a couple of locations for the other owner. The owner believed the exiting contractor was vanity pricing. 

Strategy
Our strategy is the same on every commercial buildout, make them happy enough that they want us to build out all of their locations. According to Weston Ryon, “If we do a good job, we can use it as a marketing tool for these huge franchises.

Typically commercial build-outs are inside a development with a bunch of vacant space. Our strategy is to get seen as a professional resource by other major franchises that are leasing spacing in the same development. By ensuring that our jobsites are professional, clean, and using good subs., we turn the jobsite into our marketing. If someone walks by we the job site they will notice a difference. We create a professional workspace that people can walk by and see.

Obstacles

• Major obstacle was timing from City utilities, water, gas, electric. 

• We also had an issue with mechanical contractor that was overworked and understaffed. Plumber and electrician needed mechanical work. The mechanical contractors was stretched too thin. It cost us a couple weeks because the was late. When that happens it dominoes into other trades. The schedule we laid out at the beginning of the project is now skewed for everyone.

• RCM coordinated each trade around scheduled inspections, utility connections, and priorities. When delays affected the schedule, we adjusted the sequence, making sure to keep the team in the loop. Then we kept the owner informed about progress, next steps, and changes to the timeline. Delays are a part of construction. We used communication to bridge the gap.

Results

• Unique design always challenges our skills.

• When we receive the certificate of occupancy from the city, the last day on the job is changing out locks, walking the customer through the space. Making sure there are not other items on the list. 

• Our customer is happy. They started building another location in Austin. RCM was asked to bid on that job in Austin. If we did a bad job, we would not have been invited to bid on future work.

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